What Our FAQ Page Covers
We keep this FAQ short on purpose. Instead of scattering answers across pop-ups and chat scripts, we wrote down the handful of things you actually ask after opening an account: how the one-time password reaches your phone, what the wallet screen shows after a bKash deposit, why a Nagad transfer sometimes needs a reference code, and what happens to a withdrawal while
it sits in verification. Each answer names the exact screen or the exact step, so you can follow it without messaging anyone. Payments get the most space, and that fits how money moves here. bKash pushes a prompt into your app, Nagad hands back a transaction ID you paste into the cashier, and Rocket does the same with its own code. Our
answers say which reference goes where, because a deposit with a cut-short ID is the most common thing we untangle. Cricket markets and the sportsbook follow the same wallet rules, so those answers carry across. Everything else follows the same rule: plain wording, no circling. When a flow changes in the lobby, we rewrite the answer instead of stacking a second version
beside it. That way the page you read today matches the screen in front of you.
- bKash
- Nagad
- Rocket
- Upay